SECAP
IFAD’s procedures on how to integrate social, environmental and climate priorities into our investments.
SECAP complaints and incidents - IFAD
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SECAP complaints and incidents
© IFAD/ Didor Sadulloev
IFAD projects must be carried out in compliance with our environmental, social and climate policies. Projects should also promote the sustainable use of natural resources, build resilience to climate change and be led by rural people themselves. IFAD's Social, Environmental and Climate Assessment Procedures (SECAP) describe how to assess IFAD-funded projects to verify whether they meet our standards.
Reporting complaints
Every individual or group has the right to voice their complaints in relation to IFAD’s work without threats to their safety or fear of retaliation. IFAD’s Complaints Procedure (for projects approved prior to 1st September 2021) and Enhanced Complaints Procedure (for projects approved on or after 1st September 2021) ensure that people who believe they are, or might be, adversely affected by an IFAD-funded project that is not complying with SECAP can file a complaint.
To submit a complaint by email, download the Complaints Form and send the completed version to [email protected].
To submit a complaint by mail, fill in the Complaints Form (Word) and send it to:
IFAD
SECAP Complaints
Programme Management Department
Operational, Policy and Results Division
Via Paolo di Dono, 44
00142 Roma, RM, Italy
SECAP Complaints
Programme Management Department
Operational, Policy and Results Division
Via Paolo di Dono, 44
00142 Roma, RM, Italy
Reporting incidents
As we carry out our mission to transform rural economies, there is a risk of environmental, social, health and safety incidents or accidents, particularly when building infrastructure.
IFAD’s Incident Reporting procedure ensures a timely and effective response to any incident or accident that may occur while implementing IFAD-supported projects.
The primary responsibility for successfully managing the incident lies with the borrower, recipient or partner.
When an incident or accident occurs or threatens to occur, the borrower/recipient/partner must notify the Country Director (CD) within two days by submitting an incident form.
The CD then immediately informs the relevant parties, including the Incident Panel. The CD and OPR maintain an incident database and prepare annual reports, which are submitted to Senior Management.
The Incident Panel decides when Root Cause Assessments should be undertaken and reports to Senior Management through the Final Incident Report.
These procedures do not apply to complaints or incidents related to sexual harassment, exploitation and abuse, which should be reported to IFAD’s Ethics Office.
Complaints related to fraud, corruption or financial and administrative matters should be reported to IFAD's Office of Audit and Oversight.