Putting the customer front and centre: practical tools for developing customer-centric inclusive insurance for smallholder farmers

Time: 12:00 – 13.00 CET

The event is jointly organized by FARM-D, the MicroInsurance Centre at Milliman, the Insurance for Rural Resilience and Economic Development (INSURED) and the Platform for Agricultural Risk Management (PARM).

Speakers will discuss developing customer-centric and inclusive insurance products under the IFAD-financed Managing Risks for Rural Development Project. They will present four practical tools from the Insurance Toolkit on rapid prototyping, livestock mortality studies, focus group discussions, and community engagement.

Examples of how these tools have been used in the field to help develop insurance solutions and recommendations for future use will be also shared.

Background note and tentative agenda

Panelists:

• Katie Biese, Director of Operations, MicroInsurance Centre at Milliman
• Queenie Chow, Senior Consultant, MicroInsurance Centre at Milliman
• Mariah Mateo Sarpong, Director of Communications and Knowledge Management, MicroInsurance Centre at Milliman
• John Caroll, Project Manager and Consultant, MicroInsurance Centre at Milliman

Moderators:

• Emily Coleman, Senior Agricultural Insurance Expert, INSURED /PARM, IFAD