Knowledge

This manual is intended as an aid to microinsurance institutions. It presents a technique called ‘process mapping’ that can support institutions in self-analysis by assisting them in understanding, developing and improving business processes. Although the concepts presented may be used for many types of projects and processes, this manual was specifically developed as a supplement to Microinsurance product development for microfinance providers (McCord 2012).

The manual describes how a process map can be drawn, analysed and adapted for the microinsurance sector. It offers practical guidance about which processes to concentrate on, and guides the reader through the task of improving these processes, first on paper and then in practice. For more information please click on the link below.

Development can nurture peace. The two go hand in hand. If we create programmes that help people overcome the barriers to their own development, we
give them a way to fight poverty and hunger instead of each other. We reduce the appeal of violent and destructive responses to conditions that are, admittedly,
intolerable. No one should go to sleep hungry. No one should see a child’s potential wither under malnutrition, illiteracy and hopelessness. No woman should be
denied access to resources just because she is not a man. No one should be denied a voice simply because it suits someone else to keep them silent.